Frequently Asked Questions
ARE YOU MANUFACTURER? WHAT ARE YOUR MOST PROFESSIONAL PRODUCTS?
Yes, we are. We have manufactured outdoor clothes for over 10 years. Outdoor pants and shorts are our top priority products. Hoodies and basic jackets are professional too. You are welcome to visit us.
HOW YOUR QUALITY IS TRUSTED?
Toff sports is a very serious and responsible company. Our business idea is not to do one-time business, but as partnership. We do care much about the claims from customers. We deeply know how important they are, including quality, delivery and services. You can send your QC or third-party QC to inspect the quality during our semi-production period and finished products.
HOW ABOUT YOUR SALES TEAM? ARE THEY PROFESSIONAL AND OFFERING GOOD SERVICES?
Yes, our sales team are well-trained and skilled. Prompt reply and professional correspondence are a must request here The customized order cannot bear any small mistake. Every order details should be carefully studied and confirmed one by one by customers. Any unclear or doubts about orders should be checked again with customer. Nobody can guess any order details.
ARE YOU ABLE TO DEVELOPE NEW MODELS OR MAKE COUNTER SAMPLES AS PER OUR DESIGNS? SAMPLES ARE FREE OR NOT?
Yes, we do develop our own new models every season, because we have wholesale business as well.
We can make counter samples as per customer’s design or original samples. Samples are free, but customer should pay the courier fee of sending samples.
WHAT WE SHOULD DO BEFORE ORDER PLACED?
Before the order is confirmed, we have to work with customer to develop new styles and samples. We may make initial samples and then make revised samples as per customer’s comments. At the same time, we should ask customer to confirm the size fit as well. This is very important. The other details customer should confirm are bulk order fabric, colors, ratio qty, delivery, price etc.
WHAT IS YOUR WORKING PROCEDURE AFTER ORDER PLACED?
Well, when we receive the customer order, we request all the service staffs should study order details carefully and seriously one by one, ordered styles, quantity, colorways, fabrics, accessories, size chart, delivery etc. All details must be confirmed by customer. We request every staff should be 100% clear and definite with details, no any info like maybe, probably, i think etc. After confirmed the details, we will make PRE-PRODUCTION samples and book bulk fabrics & accessories for customer’s confirmation. We suggest customer to send QC to inspect the quality during our SEMI-PRODUCTION and finished production. Before the shipment, we will send our shipping samples to customers.
WHAT IS YOUR MOQ EACH STYLE FOR CUSTOM ORDER?
Very easy to calculate. When we book the fabric, the fabric supplier request MOQ. Normally it is 1000yards each color for each kind of fabric. The fabric consumption for one women’s long pants is around 1.35yard, then that means the MOQ for this pants is 750 pieces each color and the condition is that this pants is solid color. If the pants is with contrast color, then the MOQ should be much more, because they are 2 colors. However, if you have a few styles which are made of same fabric and same color, then the MOQ will be much less.
WHAT IS YOUR DELIVERY FOR CUSTOM ORDER?
Delivery depends on the order quantity and how fast customer confirm order details including fabrics, accessories, size fit and pre-production samples. Usually we need around 10-15 days to book fabrics, production time need 30-45 days. But before we can go on to bulk production, we still need extra 10-20 days to confirm order details, make samples for customer’s confirmation.
WHAT IS YOUR PAYMENT CONDITIONS?
30% of invoice value as deposit when order placed, then 30% when order is ready but before shipment, the balance 40% paid against bill of lading.
WHAT ARE YOUR WHOLESALE PRODUCTS AND BUSINESS?
Some of Europe customers’ orders cannot meet our MOQ request. In this case, we decided to produce some pants styles ready made in our warehouse. These bulk goods are without any logo or labels. Every customer can custom their logo or label on these bulk pants and no any minimum order quantity request. Small order, Fast shipment.
CAN WE PUT OUR OWN LOGO AND HANGTAGS ON THE WHOLESALE PRODUCTS?
Yes, sure.
ANY ORDER QTY REQUEST FOR WHOLESALE PRODUCTS? CAN WE ORDER ONE PIECE SAMPLE?
Yes, sure. Customer can order one or two piece samples each to see quality first. No any MOQ request. The wholesale product main points are SMALL ORDER, FAST SHIPPING.